Find the Answers to Your Questions
Find answers to common questions about Catali Web Stores. Learn about our eCommerce platform, vendor support, logistics assistance, Remote Agent Program, and more. Get the information you need to maximize your business success with Catali.
What are the hours of operation for Catali Web Stores customer support?
Catali Web Stores customer support is available Monday to Friday (excluding public holidays) from 08:00 to 17:00 (WAT). You can reach us via phone call, WhatsApp, email support, or live chat on our website during these hours.
How can I contact Catali Web Stores for support or inquiries?
You can contact Catali Web Stores via phone call, WhatsApp, email support, or live chat on our website. For physical visits, appointments must be booked and approved through our contact/schedule form on the website.
Is it possible to visit Catali Web Stores in person?
Yes, you can visit Catali Web Stores in person, but only by appointment. Physical visits and meetings are available on approved reservations made through the contact/schedule form on our website.
How do I book an appointment for a physical visit to Catali Web Stores?
To book an appointment for a physical visit, please fill out the contact/schedule form on our website. Our team will review your request and confirm the appointment if approved.
Can I get support from Catali Web Stores via WhatsApp?
Yes, you can reach Catali Web Stores customer support via WhatsApp during our hours of operation, Monday to Friday from 08:00 to 17:00 (WAT).
What should I do if I need help outside of Catali Web Stores' regular business hours?
If you need assistance outside of our regular business hours, you can send us an email or use the contact form on our website. We will respond to your inquiry as soon as possible during our next business hours.
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